This hire agreement relates to the person(s) or company hiring the goods, referred to as the ‘Hirer' and Real Oasis
This agreement is for the hiring of good between the hirer and Real Oasis.
Placing an order with us verbally, by phone, Internet, or any other method of communication constitutes you having read, understood and agree to the following terms and conditions.
Please read this agreement carefully. Upon entering into this agreement, you the hirer agree to be bound by the terms within.
The hired plants, planters and any other items belonging to Real Oasis will remain at the address/location as delivered to by Real Oasis or as specified during collection by the hirer. Under no circumstances will they be moved to another location without the expressed consent of Real Oasis.
The hirer must call Real Oasis on 01606 851740 in order to ‘off hire' the goods hired. The hire contract shall continue until Real Oasis is notified otherwise. The goods hired, remain the responsibility of the hirer until Real Oasis is notified to collect and has collected the goods.
The goods remain the property of Real Oasis at all times during the hire period. Real Oasis, or its legally appointed agents, reserves the right to gain access to property at all reasonable times should it become necessary to reclaim the goods hired.
All bookings are accepted on the basis that they are on the ground floor, have easy access, and are within 10 – 20 metres of the delivery point.
You must inform us of any difficulties regarding this issue at the time of booking. There are numerous issues parking problems, access by stairs, etc. unless we are informed to the contrary.
Some of the plants that may be delivered are extremely heavy and require more than one person to lift. Failure to inform us in advance will incur addition costs @ a rate of £60 per hour and may mean that we are unable to stay to schedule.
By accepting a booking (unless we are informed otherwise) you agree that there are no access problems and that we have a guaranteed parking space for the duration of the engagement.
On hires covering a period exceeding 48hrs, the plants may have to be watered with mains tap water.
No liquids/fluids/decoration/lighting or any other matter or material are to be added or attached to the compost or plant, whether accidental or otherwise, unless Real Oasis have granted their express permission.
Real Oasis will deliver and collect all plants as per the hire agreement, at a specified time, date and location. Please see our scale of charges.
Should the hirer or venue prevent us from collecting any or all of the hired items at the time specified, we reserve the right to charge for any additional hire period, losses, expenses, waiting time and all additional costs in order to recollect.
In the event of the hirer, wishing to collect and return plants themselves, this must be arranged by prior agreement. However, plants are difficult to transport and any damage because of the client arranging their own transport must be paid for in full.
N.B. some plants are very large and very heavy, check the plant size against the loading and height capacity of your intended vehicle to ascertain whether the plants will fit, e.g. an olive tree @ 3M will not fit into vehicles like a Ford Transit. See our guide to self collection.
Please select on the check sheet provided the maintenance option you require.
During the hire period, in the event of any loss or damage (however caused) of any plants or other items hired to you by Real Oasis, you agree to reimburse Real Oasis the full retail cost of the goods lost. You also agree to pay other expenses, i.e. traveling, administration & buying fees, purchasing costs, carriage costs and the loss of hire revenue until Real Oasis can replace the goods lost or damaged. Remember, you are responsible for all items hired to you under this agreement from the point of delivery to you the hirer until the hire contract ceases, and all items hired are safely collected and or, returned to Real Oasis.
With prior agreement, the hirer may decorate plants hired to them or the decoration will be carried out by Real Oasis. On the firm agreement that Real Oasis are compensated, in full for any damage caused to any plant by said decoration.
Please ensure all decorations, ties, wires etc., are removed from the hired plants. Corrective work carried out by Real Oasis to remove decorations is charged at £30.00 + VAT per hour.
Cheques received by us and subsequently returned by your bankers unpaid, will attract an Unpaid Cheque Fee of £35.00 + administration costs of £25 per hour. This fee will apply each time an item is returned unpaid by your bankers.
We may, at our discretion, extend you credit terms. If we fail to receive payment within our stated terms as per our invoice, we reserve the right to charge a one-time late payment fee of £25.00. For every additional full day the account remains overdue, we reserve the right to charge 3% of the outstanding net amount daily in respect of late payment fees. You are responsible for ensuring the account has been paid in full.
Cancellations made six months before the hire date will be reimbursed in full less an administrational fee of £30 + VAT. Cancellations made three months before the hire date will be subject to an administrational fee of £30 + VAT and a hire cancellation charge of £20 + VAT. Cancellations made less than three months before the hire date are not eligible for a refund. Any booking deposits taken by us are refundable less the above (see refunds) charges in the event of your cancellation.
A deposit of 20% of the retail price of the plants, planters and any other items OR £100 whichever is the greater, is required by Real Oasis, the deposit will be held by Real Oasis until the plants are collected and/or returned to Real Oasis. The deposit shall be refunded to the hirer in full, upon the return of the hired plants, planters and any other items, in good condition.
You are strongly advised to have adequate insurance cover in place, to guard against theft, fire, flood or accidental damage to any hired plants or other goods belonging to Real Oasis. You, as the hirer are responsible for ensuring insurance to the full sum of replacement cost is in place for the duration of the hire period.
If you are in any doubt of any of the T&C's please call before booking. We really are a nice company to deal with, (we will virtually stand on our heads for our clients).
We want to make sure that we offer genuine clients a value for money product and good service that is the reason these T&C's are in place, don't take a chance call us with any issue that you may have.
When you need to hire special plants for your events or you need stunning floral displays contact Real Oasis 07929 12 13 47 OR 01606 851740 : VAT Registration no: 889 6572 42
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